Specialist Vets in Castletroy

## Summary Monaleen Vets appears to be part of the Rockhall Veterinary group (the clinic website sits under Rockhall Veterinary, and reviewers reference “Rockhall branches”). Based on the information available, it’s set up for routine consultations and ongoing care, with a stated 24‑hour emergency arrangement through a partner night-vet service. Clinic-specific details owners mention include: - Cross-clinic coordination to secure an appointment when another branch had no slots (a next-day booking was arranged at Monaleen). - Gentle handling during a cat consultation, with practical advice given. - Time taken to talk owners through difficult decisions and explain options clearly (including staying late “off the clock,” per one review). - A recommended cat collar sold at the clinic that an owner says didn’t irritate their cat and stayed on when others hadn’t. ## Services From the clinic website and the latest reviews available to us, Monaleen Vets is associated with: - **Veterinary consultations/advice** (e.g., a cat appointment where advice was provided). - **24-hour emergency cover** via a **partner night-vet service** (described on the clinic site as a 24-hour emergency service arrangement). - **Pet products** sold at the clinic (a cat collar was recommended and purchased during a visit). ## People - **Aoife (vet)**: Mentioned repeatedly for being **gentle in handling a cat**, giving **clear advice**, and taking **extra time to ensure owners felt informed and comfortable** when discussing serious or difficult news. - **Jess (vet)**: Praised for **talking owners through everything clearly** and being **accommodating** during a puppy’s care. - **Front desk team and nurses**: Described as very helpful/supportive by one reviewer (“girls on desk and nurses… all so good”). ## Reviews **Google rating: 4.8 stars from 140 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners frequently describe the team as **kind** and **patient**, with multiple mentions of vets taking time to explain situations clearly. - **Handling and communication** come up often: gentle treatment of pets, clear walkthroughs of decisions, and supportive delivery of difficult news. - **Convenience/coordination** is highlighted in at least one detailed account: when one branch couldn’t offer an appointment, an alternative booking at Monaleen was arranged for the next day. - A small but concrete positive detail: an **in-clinic product recommendation** (a cat collar) that an owner says worked better than others they’d tried.

## Summary Castletroy Veterinary Clinic is a small-animal veterinary practice. In the latest written reviews available to us, owners consistently highlight a welcoming front desk and vets who handle pets gently and patiently—especially for repeat clients who say their animals are treated well over many visits. Named team members Louise and Aoife are specifically thanked for being “so helpful,” and multiple reviews mention compassionate care during treatment. Concrete details mentioned by reviewers include: - Warm, welcoming reception experience. - Patient handling that helps nervous pets (including cats) tolerate visits. - Long-term clients reporting consistently good care “from reception to the team of vets.” - Specific staff shout-outs (Louise and Aoife) for being helpful during a visit. ## Services Services are not listed in the available website summary, but reviews indicate the clinic provides: - General veterinary consultations and treatment for pets. - Care for cats (owners mention bringing cats and that they respond well to staff). ## People - **Louise** (role not stated): mentioned by name as “so helpful” during a visit with a pet. - **Aoife** (role not stated): also mentioned as “so helpful” as part of the team. - **Reception team**: repeatedly described as warm and welcoming. - **Veterinary team**: owners describe patient, kind handling and compassionate treatment (including during care for a pet named Stevie, and comments about cats being comfortable with staff). ## Reviews **5.0 stars from 96 reviews.** The comments we can see focus on how pets and owners are treated during visits, rather than specific procedures. “Themes below are drawn from the latest written reviews available to us.” - Receptionists are frequently described as warm and welcoming. - Owners mention gentle, patient handling (including cats who “love all staff there”). - Several reviews describe compassionate treatment and staff “going the extra mile.” - Specific praise is given to Louise and Aoife for being particularly helpful.