Hospital Veterinary Centre

Hospital Veterinary Centre is a small-animal veterinary practice based on what reviewers describe (dogs and puppies are specifically mentioned). The clearest operational signal from reviews is responsiveness to urgent queries: one owner reports phoning on a Sunday lunchtime about a dog choking and says John returned the call within five minutes. Several reviews also mention staff giving treats and being kind to a puppy during a visit.

Feedback is not uniformly positive: one reviewer alleges the clinic “scuffed” two appointments, refused to take responsibility, and describes a difficult phone follow-up with Emma after speaking to reception.

Services

• •General veterinary care for pets (dogs/puppies are specifically referenced in reviews).
• •Urgent advice/triage by phone is referenced in one case (owner phoned about a dog choking on a Sunday and received a rapid call-back).

People

• •John: Mentioned in an urgent situation; a reviewer says he called back within five minutes after a Sunday lunchtime call about a dog choking.
• •Emma: Named in a complaint review; the reviewer describes a call-back they felt was accusatory following an appointment dispute.
• •Reception team: Mentioned in the context of appointment handling and passing information on to the practice owner (as described by a reviewer).

Reviews

4.9 stars from 35 reviews. Most of the latest written reviews available to us are strongly positive, with one detailed negative account about appointment handling and communication. “”

• •Fast response to urgent concerns: a Sunday choking incident with a call-back reported within five minutes.
• •Handling of young/nervous pets: treats given to a puppy and owners noting kindness during the visit.
• •Team attitude and care: multiple reviewers describe “kind” and “professional” care.
• •Operational/communication complaint (conflicting feedback): one reviewer alleges two appointments were mishandled and describes an unpleasant follow-up call after raising the issue.