I am Carmen’s husband, and Chela was our beloved family cat for 16 years.
I am responding publicly because your message was posted here three weeks ago and contained a clear commitment to our family. You stated that you would conduct a full investigation, that a member of your management team would contact us shortly, and that you would provide an honest report.
Three weeks have now passed.
Unfortunately, to date, no member of your management team has contacted our family and we have not received the investigation report referred to in your public response.
Our concern is not simply about a negative experience. We lost a deeply loved member of our family and raised specific questions about the clinical care Chela received during her final days.
One of those questions concerns the administration and prescription of Onsior (robenacoxib) before blood tests identified the severity of her kidney condition.
We are not claiming that Onsior caused Chela’s death. Chela was subsequently found to have serious kidney disease. What we are asking for is a clear, professional and documented explanation of the clinical decisions that were made, including why this medication was administered and additional doses were provided before her kidney function had been assessed.
Regarding your statement that you were unable to find Carmen in your records, Chela was treated at your Henry Street practice in Limerick. Your practice already has our contact details from Chela’s care, including the telephone number and email address provided to the clinic. Therefore, management has the means to contact our family directly and to send us the documentation requested.
Chela’s clinical records should also allow her case to be identified, including her consultations, medication, blood tests, IV fluids, hospitalisation and other treatment received during her final days.
Since you publicly stated that a full investigation would be carried out, we now respectfully request that the commitment made here three weeks ago be fulfilled.
Specifically, we request:
1. The written outcome/report of the full investigation that you stated would be carried out.
2. A complete copy of Chela’s clinical records from the Henry Street practice, including consultation and examination notes, clinical assessments, medications administered and dispensed (including drug name, dose, route and date/time where recorded), prescriptions, laboratory results, IV fluid therapy, hospitalisation records, treatment notes and any other documentation relating to her care.
Please send both the investigation report and Chela’s complete clinical records directly to the email address already held by your practice. If management needs to discuss any aspect of our request, you also have our telephone contact details.
We have deliberately waited for the contact and investigation that were publicly promised. After three weeks, we believe it is reasonable to ask why this has not yet happened and when we will receive the documentation and report.
Chela cannot speak for herself. She depended on us, and we depended on the veterinary professionals caring for her. She was part of our family for 16 years, and we believe that our questions about her final medical care deserve a clear, compassionate and transparent response.
We therefore respectfully ask Rockhall Veterinary management to contact our family and provide Chela’s complete clinical records and the written outcome of the investigation you publicly committed to undertake.
You already have our contact information. We would therefore appreciate receiving the promised report and the requested records without further unnecessary delay.
We hope that the commitment made publicly three weeks ago will now be honoured and that this matter will be addressed appropriately, transparently and professionally.
I cannot recommend this veterinary practice after the experience I had with my cat. She was not simply a pet, but a deeply loved member of our family.
I took her in because she was unwell. The vet suspected dental pain and gave her an injection of Onsior (robenacoxib), an NSAID painkiller, before blood tests were carried out to assess her overall condition or kidney function. I was also prescribed three additional Onsior tablets to give her at home.
Two days later, her blood results showed serious kidney problems, including very high urea and creatinine levels. She deteriorated extremely quickly and passed away two days later.
I deeply question why an NSAID was given, with further doses prescribed, before her underlying condition and kidney function were assessed.
What hurt me just as much was the lack of empathy. While my cat was still alive, my daughter and I were crying and desperately looking for answers and treatment options. Instead, euthanasia was discussed, followed by information about cremation and even memorial jewellery. At such a painful moment, I found this incredibly cold and insensitive.
I understand that not every animal can be saved. But veterinary care should involve careful clinical judgement, clear communication, empathy and compassion.
Sadly, my experience felt cold and transactional, leaving me with the painful impression that the commercial side was prioritised over compassionate care.
Based on my personal experience, I cannot recommend Rockhall Vets.
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I highly recommend Rockhall Veterinary in Limerick. From my experience, the clinic provides a very professional, caring and welcoming environment, with a clear commitment to the wellbeing of every animal.
The team is friendly, attentive and dedicated, and it is clear that they genuinely care about their patients and their owners. The facilities and veterinary services are also excellent, providing a high standard of care.
It is reassuring to know that there is a professional team committed to providing quality veterinary care and supporting pets and their families when they need it most.
A fantastic veterinary practice in Limerick. Highly recommended! 🐾❤️
Thank you to Rockhall on Henry street for making Diego’s first visit so positive and for making such a fuss of him.
The staff are so attentive and welcoming.
Honourable mention to Gemma (I hope I have her name right! Correct me if I’m wrong!)
Diego was so comfortable with Gemma that he fell asleep during his appointment! Such a sweet visit, he came home happy and stylish!!! 👔
I know my boy will be in good hands ❤️
Excellent, service. I rang at 2:00 am and was worried about my dog and the vet that answered was so helpful and advised me of what I can do for my dog until I get to the service. I really appreciate the help and support that I received. Thanks ❤️
Bad experience to be honest learn some people skills
Our dog fluffy went he was seriously ill he was in so pain we thought we were going to say goodbye. The care was absolutely amazing 👏 baring in mind fluffy is 13 years old. Thank you all for giving us extra time with him ❤️ 🙏
Not a good veterinary clinic for my pet day to day. Always prescribing something and making a massive deal out of very small things that have been easily resolved since moving vets. Eg. My dog had inflamed ears that they prescribed a daily anti allergenic. New vets simply prescribed a spray for 1 week and it cleared. Also Rockhall vets took my dog in, sedated and gave two stitches for a tiny cut, recommended to then glue skin when stitches re opened, costing over 500 euro. New vets simply recommended time for wound to heal. Was with Rockhall vets for four years and the amount of times they had my dog in and out for appointments. Rockhall vets were nice people but constantly reacting and prescribing. This is my first dog so a lot of the time I needed to hear everything was fine.
Took my little foster in for a blood test and they were so good with her. She's a nervous dog but got on really well thanks to the lovely staff.
