Newcastle West Pet Vet Clinic

Newcastle West Pet Vet Clinic states that it runs a 24-hour emergency service, 7 days a week (outside normal appointment hours). Based on the written reviews available, owners most often talk about routine vet visits and grooming: some describe dogs coming home “looking great after a groom” and mention staff “going above and beyond” when a vet visit is needed, while one reviewer reports cuts after grooming on two occasions and says they would not return for grooming. Communication and explanation are also a recurring point—one reviewer specifically mentions the vet explaining next steps and the reasons for them.

Services

• •24/7 emergency care (stated by the clinic website summary).
• •Veterinary consultations/treatment (described in reviews, including follow-up/recovery advice for a dog after treatment).
• •Grooming (multiple reviews mention grooming outcomes; one review reports injuries during grooming).

People

• •Mary (role not stated): one owner says she was “more supportive” in treatment of their dog and provided advice to help with recovery.
• •Rhona (name mentioned in a grooming complaint; role/qualifications not confirmed in the inputs): one reviewer criticises her handling during grooming and alleges their dog returned with cuts.

Reviews

4.6 stars from 109 reviews.

• •Clear explanations of care plans: one owner highlights being told what next steps would be and why.
• •Support during treatment and recovery: one review describes supportive treatment and advice for helping a dog recover.
• •Grooming experiences are mixed: several owners say their dogs looked great after grooming, while one reports their dog came home with “2 or 3 big cuts” on two occasions and would not use the grooming again.
• •Price mentioned once: one reviewer describes the clinic as “very reasonably priced,” without specific amounts.