Specialist Vets in Newcastle West

## Summary Bourke Vets is a general veterinary practice (no corporate group is mentioned in the available information). Based on recent reviews, owners most often bring dogs for routine care and common procedures, with specific mentions of same-day appointments, dental work, and castration care. Reviews are mostly very positive about access and attentiveness (one owner describes lots of questions being asked and their dog improving after treatment), but there is also a detailed negative account of a post-castration complication where the owner says the issue wasn’t resolved until a second vet drained a haematoma. Concrete details mentioned by reviewers include: - Same-day appointments being available for a dog needing to see a vet. - A named vet (Conor Sloyan) asking “lots of questions” and giving treatment that led to the dog “running around happily.” - Dental work being done for a dog, with the owner reporting a good recovery and “very reasonable” pricing. - One owner reporting a severe post-castration complication (large scrotal haematoma) and dissatisfaction with how it was managed. ## Services Services and situations specifically referenced in the available information: - General consultations for dogs (including same-day appointment availability, per one review). - Dental procedure for a dog (“dental done” is mentioned; no further procedural detail provided). - Castration/neutering (a negative review describes post-operative complications and follow-up treatment attempts). - End-of-life care/euthanasia support (one reviewer describes the vet being gentle and supportive when their dog was put to sleep). ## People - **Conor Sloyan (vet/doctor, as described by a reviewer):** Mentioned as giving “plenty of attention” during a first visit, asking “lots of questions,” and providing treatment that improved the dog’s condition. ## Reviews **4.8 stars from 137 reviews.** The latest written reviews are mostly positive about helpfulness, access, and outcomes, with one detailed negative review describing a serious surgical complication and dissatisfaction with follow-up care. “Themes below are drawn from the latest written reviews available to us.” - **Access and responsiveness:** One owner reports getting a same-day appointment when their dog needed to be seen. - **Communication during appointments:** One reviewer highlights that the vet asked many questions and gave their dog a lot of attention. - **Procedures and recovery:** A dental procedure is mentioned with the owner saying their dog did well afterwards. - **End-of-life support:** One family describes sensitive, gentle guidance during their dog’s final months and euthanasia. - **Conflicting experiences with surgery aftercare:** One reviewer describes a difficult post-castration complication (large haematoma, ongoing pain) and says the issue wasn’t addressed until another vet sedated the dog and drained clots, after which the dog recovered.

## Summary Newcastle West Pet Vet Clinic states that it runs a **24-hour emergency service, 7 days a week** (outside normal appointment hours). Based on the written reviews available, owners most often talk about **routine vet visits and grooming**: some describe dogs coming home “looking great after a groom” and mention staff “going above and beyond” when a vet visit is needed, while one reviewer reports **cuts after grooming on two occasions** and says they would not return for grooming. Communication and explanation are also a recurring point—one reviewer specifically mentions the vet **explaining next steps and the reasons for them**. ## Services - **24/7 emergency care** (stated by the clinic website summary). - **Veterinary consultations/treatment** (described in reviews, including follow-up/recovery advice for a dog after treatment). - **Grooming** (multiple reviews mention grooming outcomes; one review reports injuries during grooming). ## People - **Mary** (role not stated): one owner says she was “more supportive” in treatment of their dog and provided advice to help with recovery. - **Rhona** (name mentioned in a grooming complaint; role/qualifications not confirmed in the inputs): one reviewer criticises her handling during grooming and alleges their dog returned with cuts. ## Reviews **4.6 stars from 109 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clear explanations of care plans:** one owner highlights being told what next steps would be and why. - **Support during treatment and recovery:** one review describes supportive treatment and advice for helping a dog recover. - **Grooming experiences are mixed:** several owners say their dogs looked great after grooming, while one reports their dog came home with “2 or 3 big cuts” on two occasions and would not use the grooming again. - **Price mentioned once:** one reviewer describes the clinic as “very reasonably priced,” without specific amounts.